物流政策
**Shipping Policy** **1. Introduction** At Andinsky, we aim to provide a seamless and reliable shipping experience for our customers. Please read our Shipping Policy carefully to understand how we handle and manage your orders. **2. Order Processing Time** All orders are handmade and take approximately 3-5 months to produce. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, production times may be extended. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone. **3. Shipping Rates and Delivery Estimates** Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on your location and the shipping method selected: - **Production Time:** 3-5 months - **Shipping Time:** Approximately 1 month - **Transit Time:** 1-3 weeks Please note that delivery delays can occasionally occur. **4. Shipping Destinations** We currently ship to addresses within most of the countries. **5. Shipment Confirmation and Order Tracking** You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. **6. Customs, Duties, and Taxes** Andinsky is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). **7. Damages** Andinsky is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim. **8. Missing or Lost Shipments** If your shipment is missing or lost, please contact us at andinsky666@gmail.com with your order number and details. We will work with the shipping carrier to resolve the issue. **9. Return Shipping** For our return and refund policy, please refer to our Refund and Return Policy. Note that you are responsible for paying for your own shipping costs for returning your item unless otherwise stated in our policy. **10. Contact Us** If you have any questions or concerns about our Shipping Policy, please contact us at: - Email: andinsky666@gmail.com **Effective Date:** July 8, 2024