返金ポリシー
**Refund and Return Policy** **1. Introduction** At [andinsky]online shop, we strive to provide you with the highest quality handmade products. Due to the nature of our handmade items, we have specific policies regarding refunds and returns. Please read this policy carefully. **2. Handmade Products Policy** All of our handmade products are made to order and, as such, cannot be returned or exchanged. We do not offer refunds or exchanges for handmade items except in the following cases: **3. Eligible Refunds and Replacements** We guarantee after-sales support in the following situations: - **Wrong Item Sent:** If we send the wrong item, we will resend the correct product at no additional cost to you. - **Production Errors:** If there is a production error, we will resend the correct product free of charge. - **Missing Items:** If we fail to send part of your order, we will either refund the missing portion or resend the item at no additional cost to you. In both of these cases, you are not responsible for any shipping fees. **4. Conditions for Refunds and Replacements** To qualify for a refund or replacement, you must notify us within 14 days of receiving your order. Please contact our customer service team at andinsky666@gmail.com with your order number and a detailed description of the issue, including photos if applicable. **5. Non-Returnable Items** Apart from the cases mentioned above, we do not accept returns or offer refunds for handmade products. This includes situations where: - You change your mind about the purchase. - The item does not meet your personal preferences or expectations. - There are minor variations in color, texture, or craftsmanship, as these are natural characteristics of handmade products. **6. Shipping Costs** In the eligible cases for refunds or replacements mentioned above, we will cover all shipping costs. For all other situations, shipping costs are non-refundable, and you are responsible for paying for your own shipping costs for returning your item. **7. Contact Us** If you have any questions or need assistance with a return or refund, please contact our customer service team: - Email: andinsky666@gmail.com **8. Policy Updates** We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website and services constitutes acceptance of these changes. **Effective Date:** [2024/07/08]